TERMS & CONDITION OF SALE: ALL CUSTOMERS

Tango Books Ltd conduct business for themselves and anyone they represent and distribute only on their own terms and conditions, or as agreed in writing with a customer by Tango Books Ltd. Any attempt to vary these terms by a customer without such written agreement shall be void and of no effect. 

PAYMENTS

Trade customers with an account with us (see "Trade Orders" below) will be invoiced according to the terms they have and accounts should be settled within the due period.

Payments for books, greeting cards and other gift items ordered on this site by either a trade customer or an individual can be made either by credit card or PayPal which is a secure third party payment method. You can pay by PayPal without having a PayPal account if you email or phone us (see Contact Us). Payments can also be accepted by BACS. Goods will not be shipped prior to receipt of full payment.

REFUND/CANCELLATION POLICY

If you change your mind about your purchase, please return the unused goods within 7 days and we will offer you an exchange or a credit note. You must pay all delivery charges and quote your order number.  This does not affect your usual consumer rights, including your right to claim a refund, replacement and/or compensation where the goods are faulty or misdescribed. Unused goods are defined as (a) any books, greeting cards or gift items that are sealed either shrinkwrapped or in a cello bag sealed with a wafer seal and are unopened and (b) the goods are returned in good resalable condition

TRADE ORDERS
Tango Books are represented in the UK, Republic of Ireland  by agents. If you are a trade customer and would like an agent to call on you please contact our office.

All enquiries regarding the United States of America, Canada, Japan, South Africa, Australia and New Zealand should be addressed to the publisher:

TANGO BOOKS LTD
PO Box 32595
London W4 5YD
Tel: +44 20 8996 9970
Email: sales@tangobooks.co.uk
Greetings cards and other gift items published by 2 to Tango Ltd are represented and invoiced by Tango Books Ltd
and distributed by:
LB Distribution
Wayside Farm
High Street
St Neots 
Cambbridgeshire PE19 6RX
Tel: 01480 880 800

NON TRADE CUSTOMER ORDERS

You can obtain our books through a bookshop or other retailer. We do, however, accept orders from non trade customers. You will be charged the retail price of the book (less any promotional discount that might apply) plus carriage which will be clearly shown on your invoice. Payment must be received prior to dispatch. Please check the confirmation of order that we send you and advise us in writing of any errors or changes quoting your order number. 

DELIVERY

Trade Customers Books and Cards will be dispatched from our warehouse by FedEx or if a small order by post. Orders will be processed and dispatched normally on the day of receipt for all orders received by 3.00PM.

Non trade customers please allow up to 28 days for delivery. Most orders will be dispatched much quicker and usually within 48 hours. Most orders will be sent by first class post. 

PRIVACY & COOKIES

Tango Books Limited ("Tango"/"we"/"us") are committed to protecting your privacy online.

We collect general statistical information about visitors to our website for general reporting and to help improve our future content.

We also follow strict guidelines in the storage and disclosure of any information that you have given us, in order to prevent unauthorised access to it to comply with the UK Data Protection Act 1998. This means that sometimes we may ask for proof of identity before we disclose personal information to you.

​​​​​​​We do not keep credit card information.

Personal information will not be given to any third party, except to the extent and for the purpose we may be required to do so by any law or for the fulfilment of this contract between us. We do not store any financial information or disclose or share or sell financial information to third parties.

Cookies are a standard method of registering user preferences when people use websites, to ensure a better and more personalised experience. They are also necessary for us to provide you with a better service. These preferences are stored in a file on your computer's hard disk drive. You agree to our use of cookies for this purpose but further information about deleting cookies follows.

Our website uses both persistent and session cookies. Persistent cookies are cookies that stay on your computer permanently until you "manually" delete them. Session cookies delete themselves automatically when you leave a website and go to another one or shut down your browser. Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of the Website.

For more information about cookies, including how to enable cookies, change your browser settings and find and delete cookies on your hard drive, please refer to your web browser's help menus or visit www.aboutcookies.org.

We use information collected about you to help us (a) develop the design and layout of the Website to ensure that it is as useful and enjoyable as possible and (b) provide the products and services which interest you. Sometimes this information may also be used by us to inform you about changes to the Website, new services and products or offers that you might find interesting. You agree that you do not object to us contacting you for any of the above purposes whether by telephone, email or in writing, and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Telecommunications (Data Protection and Privacy) Regulations 1999 or the the EU Cookie Directive implemented into UK law under the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 which are themselves an amendment to the Privacy and Electronic Communications (EC Directive) Regulations 2003. If you do not wish to receive this information, please send an email to info@tangobooks.co.uk.

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